Effective Date: August 27, 2026
These terms govern text messages sent by VitalAxis Inc. — for invoices VitalAxis issues to its own customers, and for statements we send messages about on behalf of healthcare providers and other healthcare organizations.
VitalAxis payment notifications: when you request it during a phone call, we send a one-time text message containing a secure payment link for your statement or invoice. This may be an invoice issued by VitalAxis to its customers, a healthcare provider’s statement issued to a patient, or an invoice issued to a provider’s client — in each case sent by VitalAxis, on its own behalf or on behalf of the organization that issued the statement. Messages are sent only to the phone number from which you are calling — never to a number dictated verbally.
One message per request. We do not send recurring or promotional messages.
Message and data rates may apply according to your mobile carrier's plan. VitalAxis does not charge for text messages.
Reply STOP to any message to opt out. After you reply STOP, we will send one final message confirming your opt-out, and no further messages will be sent to your number.
Reply HELP to any message, or contact us at support@vitalaxis.com.
Mobile carriers are not liable for delayed or undelivered messages.
Our handling of your information, including your mobile number, is described in our Privacy Policy.
Our team is here to address any privacy concerns or data requests you may have.